Many casinos, especially the larger ones, employ a team of casino hosts whose sole job is to make players happy and assist them in getting the most out of their experience with the casino, within reason, and sometimes even beyond reason depending on the value of the player.
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Casino hosts work for the marketing department of a casino, and marketing is what they do. The idea here is to develop relationships with higher value players so that they not only stay at your casino longer, they come back more often, and they hopefully play less or preferably not at all at competing casinos.
So as marketing agents, their role is to provide extra value, reasons to play with them, and these reasons go beyond the normal features of the casino or even the players club. Pretty much all casinos have a players club which reward players based upon their play, and casino hosts pick up where that leaves off and provide additional value, incentives, and special to very special treatment.
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As a rule, casino hosts server higher value players, not necessarily the huge ones, the whales, but certainly players that the casino finds to be very desirable. How desirable does vary by casino, and it is probably easier to get assigned a casino host at a smaller casino or one that doesn’t tend to attract a lot of high rollers than at one of the higher end casinos on the Las Vegas strip, where your more modest play will get rewarded but won’t be enough to get the personal treatment a dedicated casino host can offer.
The higher your value as a player, meaning the more you bet in total, the better treatment you will get, and while this is true for all players really, where you can earn yourself things like discounts off meals or tickets at the casino resort, or even free meals or tickets if your play warrants it, or even be able to stay there for free, we’re talking bigger than that really, when having your meals and room comped doesn’t do quite enough for you and you deserve more.
So we’re talking fairly high rollers here generally, those who would typically use $100 black chips and up, and have a pretty good stack of them, and preferably a nice line of credit to buy more.
How You Get Assigned A Casino Host
Higher rollers at casinos often don’t bring money actually, they are given credit lines and are expected to pay back losses within a set period, depending on the arrangement.
Not surprisingly, this is a more effective way to part big players with their money as this tends to have them risking more than they perhaps would if they just brought a bankroll to play with.
Based upon how much of a credit line you get approved for, if it’s a worthy sized one, you may get assigned a casino host right off the bat, especially if we’re talking a real large sum here. The bigger players, the whales, who are good for a million or more a trip, don’t have to ask, casino hosts will aggressively pursue you if you are in this category, and the competition for these players is pretty fierce as you might imagine.
Other than that, as a rule if you are playing at a casino and wondering whether or not you merit being assigned a host, typically they will find you, not the other way around, and casinos are well on top of your play if you are in the players club, and you can bet that big enough play for this will not go unnoticed.
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However, one is free to ask to be assigned a host if they feel like they may warrant one, and at some places more modest players may get treated to this extra service.
What Casino Hosts Do
A casino host may be called upon to do a lot of things, with the lengths they are prepared to go for you, for the most part anyway, limited only by one’s imagination and one’s value to the casino.
They are there to assist you, that’s their only job actually, although keep in mind that they do report to the casino so they have to justify both their time and their spending the casino’s money to their bosses, so you have to be worthy of this special treatment.
To the extent that you are though, casino hosts can do anything from helping you book your dinner and show reservations, to just about anything. Some of the requests can be quite strange, like the player who had a fetish for urinating on walls, and so his host provided that opportunity to him as requested.
Sometimes casinos have special events where you have to be a VIP to even be invited, and the bigger VIPs get even better special treatment, such as things like ringside seats, or invitations to private parties.
If you’re worth it, you may be treated to one of those very expensive villas that you might see at a casino’s site, although it might be very difficult to impossible to book them, because they are often kept for these huge players to stay at for free as a token of the casino’s appreciation for their play.
Some of these accommodations run five figures a night, so you can get an idea of how big this stuff goes from that.
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Given that casino hosts often actively recruit players, in addition to providing all they can at the casino, the hosts themselves may propose deals, such as an expensive trip to an exotic location, where the casino host himself or herself may accompany the player on and continue to take care of the player’s needs while they vacation together.
Of course any problem a player may have is sent to the casino host, who sometimes go a long way to resolving them. It doesn’t even matter if the request is reasonable or not, for instance one casino got in trouble with gaming authorities when it was discovered that they were permitting late bets from a player, the player felt that he deserved to make these late bets and he was important enough that even this sacred rule was broken for him.
There’s also a lot of babysitting that goes on with this job, especially given that some big players act in ways not considered appropriate, like throwing temper tantrums, and your job is to help keep them out of trouble and smooth things over as much as possible, because after all, these are valuable players.
Having a casino host though is definitely a very nice perk that will almost certainly make your stay at a casino better, and you get to decide what better means for the most part.
I would agree with what everyone here has said about the job of a host. I text my host for reservations in Vegas, which might be better than booking through the website or making a phone call.
Other than that, I honestly don't know what a host is supposed to do. My friend and I have always wondered why hosts even exist. It's just a salary for an employee that looks to be completely wasted.
Necromancy to this degree is impressive.
There are disadvantages of having a host. If you get an offer though casino marketing..say free 3 nights and $100 food/beverage comp at a given casino. You know you're not going to play much that weekend and would like to just sleep/eat for free. Making a reservation online with the offer and just hitting and quitting is easy. If you have a host, he/she may get you the 3 nights free, but you may not the get benefit of $100 food/beverage because the expectation is that you'll play long enough to get $100+ comp'd.
Let's say you still book through a host knowing you won't have much play for a given weekend. Most good hosts will still comp your food and beverage as long as it is reasonable. A good host would rather make you happy and have come back than to piss you off. However, with that said I've dealt with some prick hosts.
I've gone through both mailers and hosts over the years. At my current level of play, I know having a host benefits me. I do not discourage folks not getting a host because it can be intimidating.
They make money by getting a fraction of your theo. They genuinely want you to win and playing longer because ultimately they have an incentive. However, I will say a good host will never try to get you to go tilt on a given weekend because they want you to come back.
I've had a host assigned for a couple years at my 'local' (3 hrs away) store.
Never knew exactly what to ask, how to take advantage, how to behave.
I think I will just simply ask for a face to face next time I'm there, sometimes we miss each other.
Then I'll ask what the host wants to do for me, what I should ask for w/o coming off like a jerk..
The answer may come back complete BS, but may be enlightening.
Maybe I'll take a hidden recorder and share the answer on here.
I know many, maybe most, of the active members here have all this stuff figured out already, but I really don't. That fact bugs me.
I just want to make it clear that my experiences are strictly with Vegas hosts. I've had AC and Biloxi hosts but I do not have much experience there. I think meeting up with your host would be great. Also letting him/her know what you want can't hurt. They can say no if they'd get in trouble. As long as you are nice and play a good amount, your host should value you as a customer. If not, ask for a new host. If the new host cannot do anything for you either, you may be working at a casino which has a terrible comp system or you are overvaluing your level of play. But good luck go you. Would love to hear back from you on your encounter with your host.
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<snip>They make money by getting a fraction of your theo. <snip>
Do you happen to know of this percentage for one example, just curious. Just a ballpark figure.
Harrah's Las Vegas Hosts
Do you happen to know of this percentage for one example, just curious. Just a ballpark figure.
I do not. I've looked everywhere online. I'm curious as well.
I'm also glad nobody jumped on anybody for chiming in after 2 years or so without any action. No sense opening a new thread when an old one will suffice, right?
With that said - I have a Slot host. She's an older lady, and although she 'gets the job done' - she's pretty old. Nothing close to a Sam from Las Vegas. Closer to a female version of Jamie Farr, only older. Probably hairier.
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What I've gotten that I don't think players without a host get:
Tix to private parties thrown exclusively for all Top Tier card holders. It's a smaller casino, otherwise, I think I'd probably only be mid-tier based on my play.
Casino Host Caesars Palace
For example, I recently got to see a Mystery Dinner Theater show - it was catered by the casino, but the acting troupe was 'The Detectives' - they do comedy/mystery dinner shows all over the Southeast. And, it was a great show! Room reservations - sometimes I've just planned to hit and run but find myself staying longer and getting tired. She's good for 'finding rooms' when the front desk says they don't have any.
New Years Eve - I hadn't planned to go there on NYE. But, in October, she sent me a confirmation number just to hold my room - and just told me if I didn't think I would come to cancel it as soon as I knew. She got a brownie point for that, giving her a few points to her credit.
There have been a couple of functions that she spaced out on - didn't let me know about and I found out just by being there gambling. I have to cut her a little slack because she's having a serious medical issue.
But, eventually, I'm going to slide away from this casino, even though I like the non-smoking. Their view on Video Poker - they hate it. So, when I get great free play offers (February, 125 per week) I have to waste it in a slot machine. So, it's really like 50 to 80 in free play. Whereas, at the Imperial Palace, I can get that in video poker, my preferred game of choice. I'll miss the non-smoking part and the High Limit Bartender. She's awesome.